Re: [At-Large] Customer protection
Vittorio, I would support this,
_________________________________________
Luc Faubert
Conseiller en gouvernance TI et en gestion du changement /
IT governance and change management consulting
+1 514 236 5129
www.LucFaubert.com
www.isoc.qc.ca
www.ccig.ca
www.maillons.qc.ca
> -----Original Message-----
> From: alac-bounces@xxxxxxxxxxxxxxxxxxxxxxx
> [mailto:alac-bounces@xxxxxxxxxxxxxxxxxxxxxxx] On Behalf Of
> Vittorio Bertola
> Sent: 21 février 2007 03:48
> To: Interim ALAC
> Subject: [At-Large] Customer protection
>
> All,
>
> you might have noticed some pieces of news out there on the
> story of Registerfly, a registrar which is apparently failing
> to pay its registry dues and thus to renew their registrants'
> domains, and all other sorts of bad behaviour (see
> www.registerflies.com).
>
> A month ago or so, I had already forwarded to the Board list
> a message from the GA list, about other problems with a
> reseller (including the typical one "my reseller listed
> themselves, rather than me, as the registrant").
>
> As you might know, often ICANN says that this falls outside
> of its mandate, and into the mandate of local consumer
> protection regulations.
> At the same time, I think that there are many things that
> ICANN could do, from education (e.g. better information to
> point out registrants to appropriate authorities) to
> consensus building (for example working to develop best
> industry practices for registrars and resellers for what
> pertains to how to deal with their customers) and to actual
> regulation (for example adding to the registrar accreditation
> agreements clauses that require registrars and their
> resellers to follow such best practices).
>
> I would like to use these cases to push the Board to set up a
> specific working group with the task of finding out some
> actions that ICANN could do to get to better consumer
> protection. Thus, I would like to know whether this is a
> request that we all share, so that I can put it forward.
>
> Thanks,
> --
> vb. Vittorio Bertola - vb [a] bertola.eu <--------
> --------> finally with a new website at http://bertola.eu/ <--------
>
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