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[IP] more on yrs from 2003 Re: Louis Menand on Microsoft Word





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From: Brad Cox <bcox@xxxxxxxxxxxxxxxxx>
Date: August 17, 2004 6:51:03 PM EDT
To: David Farber <dave@xxxxxxxxxx>, Ip <ip@xxxxxxxxxxxxxx>
Subject: Re: [IP] yrs from 2003 Re: Louis Menand on Microsoft Word

I have kept this for a long time to ask you what word processing, OS and ISP you would recommend for the elderly, whether somewhat computer literate or just getting started.

Almost any machine and OS will do...what counts is that somebody set it up for them. They'll explore things from there. And oh yes, don't forget to enable solid security; no sense adding another zombie computer to the net.

After years of trying to explain what I do for a living (software! what's that?), I bought my mom a straightforward computer and printer from Sears and set her up with an AOL account so that they'd send the monthly bills to me.

That was all it took for her at more than 82. The only real blocker was endlessly spelling out my email address by phone and persuading her to type it exactly that way. She must have found a dozen ways to misspell it.

Now at 86, she's turned into the local pro. Even signed up for classes at the local community college, although I can't imagine what for. Confidence building I suppose.

One last thing: forget Word, your dad probably won't even know what its for. Email is killer app enough for the elderly, and they've time to branch out on their own from there.


My dad, 81 (an enthusiast for the basic functions for many years but not sophisticated about the soft or hardware, just wants it to work!) needs something less troublesome that Word and Windows, if such is possible, and has many neighbors who would happily get started if they had the most elderly-user friendly set-up...

I soldier on with what I find at work and what I have inherited and cobbled together at home, but I'm a systems analyst, I have help handy - he doesn't have the time, energy or stamina for the frustrating struggle.

He has a new HP Pavilion mx 703 with Windows XP and Microsoft Works with basic Word (an impulsive purchase on sale when his very old Win98 froze up in Safe Mode), both of which are a pain, and uses att.net's webmail, but that is also a huge disappointment. About to get him comcast cable so the slowness is not a factor,any advice would be welcome.

Have any of your human factors colleagues done a column on optimum set up for senior beginners?

Hope you had a lovely trip and a good summer, all best, Jacqueline Fralley

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Brad J. Cox, PhD, 703 361 4751, http://virtualschool.edu
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