[IP] Lingo no longer VoIP service from hell but kid on the block trying very hard
Begin forwarded message:
From: Gordon Cook <cook@xxxxxxxxxxxxxx>
Date: August 14, 2004 4:09:24 PM EDT
To: dave@xxxxxxxxxx, dewayne@xxxxxxxxxxxxx, jeff@xxxxxxxxxx
Subject: Lingo no longer VoIP service from hell but kid on the block
trying very hard
for your respective lists
I owe folk an up date. When Dave Posted my email to IP, it worked. The
next morning at about 9:30 AM my Lingo adaptor kit showed up at my
front door. And shortly before noon I received a call from the VP of
customer care who since then has provided careful response by phone and
email. Apparently on July 26 Lingo's ordering system got disconnected
from it shipping and order fulfillment database and for some number of
hours *ALL* incoming orders just went into a black hole.
the system was easy and transparent to install. However a simple
diagram explaining the purpose of the 3 rj 11 jacks at the back off the
box would help. At a future point the second jack will power a second
voip channel independent of the first. The third marked line will
allow the voip phone to go PSTN when the broadband connect is turned
off.
Connectivity to cell phones leaves something to be desired otherwise it
is pretty good. However there was a bad hiccup last week when I tried
to dial motorola (847 area) . Recorded message to the affect that
that number is not available now try again later. At first I thought
there were some areas of US that Lingo would not connect me to.
Fortunately that is incorrect. It turns out that there was a network
config SS7 interconnection problem in Lingos network that was blocking
calls to 800 number and certain other places. after about 3 hours THAT
was fixed. Next day 800 numbers were out for a couple of hours pending
some network capacity management issue. Since then its been OK.
The customer care vp put me on to a good engineer who answered
questions. In turn the engineer at my request called dave hughes who
grilled him about the technical capabilities of the lingo adaptor. We
may see a couple of lingos show up in nepal eventually...definitely has
more capability than the vonage device.
have cancelled my vonage and am stuck with a $40 charge for the cisco
ATA even though i'd used and paid for it for 18 months.
Finally Lingo is being done by primus telecommunications - not well
known in the US but a company with a huge global optical network. For
them the incremental cost of adding voip to their other lines of
business is minute.
PS: According to the customer care VP, customer care is being migrated
from india to canada.
--
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USA
609 882-2572 (PSTN) 415 651-4147 (Lingo) Subscription info & prices at
http://cookreport.com/subscriptions.shtml Report on Economic Issues of
PSTN vs
Enterprise nets at: http://cookreport.com/13.06-07.shtml E-mail
cook@xxxxxxxxxxxxxx
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