RE: Cisco not honoring update promises?
> -----Original Message-----
> From: rsmoak@xxxxxxxxx [mailto:rsmoak@xxxxxxxxx]
> Sent: Monday, December 18, 2006 12:53 PM
> To: bugtraq@xxxxxxxxxxxxxxxxx
> Subject: Re: Cisco not honoring update promises?
>
> Michael,
>
> This message came to my attention this morning via your
> posting to bugtraq.
>
> Apologies for the trouble you are having.
>
Cisco has come across with the requested firmware.
Thanks Russell.
If cisco needs copies of emails from tac about this issue I will save
them.
Russell also suggested that if anyone had problems getting tac to send
security updates that they call the phone number and/or send email to
psirt to escalate it.
> Cisco gives specific guidance in each of our public security
> advisories regarding software upgrades. If the bug that you
> are trying to obtain an upgrade for is documented in a
> security advisory indicating that free software will be made
> available to resolve the issue, Cisco will of course honor
> that request.
>
Seems that the problem is not with Cisco's policies, but some of the
(offshore?) tech support people answering the tac@xxxxxxxxx email still
don't know Cisco's policies.