Re: Cisco not honoring update promises?
Michael,
This message came to my attention this morning via your posting to bugtraq.
Apologies for the trouble you are having.
Cisco gives specific guidance in each of our public security advisories
regarding software upgrades. If the bug that you are trying to obtain an
upgrade for is documented in a security advisory indicating that free software
will be made available to resolve the issue, Cisco will of course honor that
request.
Please contact me directly using the included contact information with the bug
id that you are experiencing difficulty with and I will look into it for you.
Thanks-
Russ
--
Russell Smoak rsmoak@xxxxxxxxx
Director, Technical Support, PSIRT
Customer Assurance Security Programs
c i s c o S y s t e m s
Tel: 615-791-0972
Mobile: 615-545-6473