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[IP] Comcast blocks email from The Well, citing spam





Begin forwarded message:

From: Liz Ditz <ponytrax@xxxxxxxxxx>
Date: August 30, 2006 11:44:15 AM EDT
To: David Farber <dave@xxxxxxxxxx>
Subject: for IP if you wish Comcast blocks email from The Well, citing spam

http://www.broadbandreports.com/shownews/77736
The Well (Whole Earth 'Lectronic Link), one of the oldest (1985) virtual communities still on-line, is engaged in a battle with Comcast over the cable company's spam filters, notes the Mercurcy News. Comcast added e-mails from WELL users to the company's blacklist last Sunday, greatly annoying the group's remaining 4,000 users. Comcast says they've had several problems with the group forwarding spam, and at this point needs "some good faith from this company that they are going to try to get better" at filtering out spam.

http://www.mercurynews.com/mld/mercurynews/news/local/15393026.htm

Comcast blacklists e-mail from online group
By Elise Ackerman
Mercury News

A decade before Microsoft released the first version of its Internet Explorer browser and nearly a generation before MySpace, The Whole Earth 'Lectronic Link, otherwise known as The WELL, was the place to be on the Internet.

It was ``the Park Place of e-mail addresses,'' according to John Perry Barlow, former lyricist for the Grateful Dead and a WELL user.

But to Comcast, e-mails forwarded from The WELL, now owned by Salon.com, are spam. The country's largest provider of cable and high- speed Internet added The WELL to its e-mail blacklist Sunday afternoon, blocking e-mails from the renowned online community of about 4,000 members.

Gail Ann Williams, director of communities at Salon.com, said it took a while for The WELL to figure out what was going on. A call to Comcast's customer service to try to restore the e-mail traffic was directed to a Web site that featured a contest to ``tell us your worst technical support story.''

Williams said she was able to get a response from a technician Tuesday morning only after contacting Comcast's press office.

A spokeswoman for Comcast said Williams had not correctly entered the e-mail address featured in the recording.

On Tuesday afternoon, e-mail forwarded from The WELL was still being blocked by Comcast.

Mitch Bowling, who heads Comcast's online business, said a significant volume of spam has been coming from The WELL. He said it was the fourth time The WELL has been flagged for forwarding spam. ``At this point we need some good faith from this company that they are going to try to get better'' at filtering out spam.


**********
Liz Ditz
ponytrax@xxxxxxxxxx

blog: http://lizditz.typepad.com

Success: fall down seven times, stand up eight.


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