[IP] glitches in medicare part D
Begin forwarded message:
From: Suzanne Johnson <sjohnson@xxxxxxxxx>
Date: January 9, 2006 11:40:19 AM EST
To: dave@xxxxxxxxxx
Subject: glitches in medicare part D
it is really bad in NV also.  I know of a woman diagnosed with  
pneumonia at the end of Dec who has not been able to get the  
antibiotics her MD prescribed.  She has spent hours on the phone with  
Medicare, healthplan and other folks..still no antibiotics.   
Apparently computers and/or databases that need to talk to each other  
are not doing so...and it appears that data that was to have been  
made available by Medicare either was not available or not accessible.
suzanne johnson    pob 788        genoa, NV  89411
http://www.nytimes.com/2006/01/08/national/08medicare.html? 
pagewanted=print
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January 8, 2006
States Intervene After Drug Plan Hits Snags
By ROBERT PEAR
WASHINGTON, Jan. 7 - Low-income Medicare beneficiaries around the  
country were often overcharged, and some were turned away from  
pharmacies without getting their medications, in the first week of  
Medicare's new drug benefit. The problems have prompted emergency  
action by some states to protect their citizens.
Although there are no hard numbers, concerns expressed by state  
officials and complaints from pharmacists suggest a widespread  
pattern of problems.
At least four states - Maine, New Hampshire, North Dakota and  
Vermont - acted this week to make sure poor people received the  
drugs they were promised but could not obtain through the federal  
Medicare program.
Gov. Jim Douglas of Vermont, a Republican, said the state would pay  
drug claims for low-income people until the federal government  
fixed problems in the new program, known as Part D of Medicare.  
Michael K. Smith, the state's secretary of human services, said,  
"The federal system simply is not working."
On Thursday, the Vermont Legislature passed a bill declaring,  
"There is a public health emergency due to the federal  
implementation of Medicare Part D, which has resulted in serious  
operational problems, causing Vermonters to be turned away at the  
pharmacy without the drugs they need."
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"Many are being charged unaffordable co-payments for prescription  
drugs - co-pays much higher than they are supposed to be. Too many  
of them are leaving pharmacies without their prescriptions."
Thomas T. Noland Jr., a spokesman for Humana Inc., a major national  
insurer, said that some problems were "to be expected in a new  
program with lots of new enrollment taking effect all at once."
Cynthia G. Tudor, a senior Medicare official, told insurers on  
Wednesday that they must "immediately make improvements" to "ensure  
that all beneficiaries get their prescriptions filled at the point  
of sale."
In a memorandum to insurers, Ms. Tudor said she had received  
"numerous reports" that they were "inappropriately denying some  
scripts," or claims. In many cases, she said, insurers are not  
providing the data that pharmacies need to file claims and get paid.
Dr. Mark B. McClellan, administrator of the federal Centers for  
Medicare and Medicaid Services, said on Saturday that he was  
working closely with states to address their concerns and to help  
individual patients. "We are filling close to a million  
prescriptions a day, including hundreds of thousands for low-income  
beneficiaries," Dr. McClellan said. "Many, many people are getting  
the prescriptions they need."
But in an interview on Friday, Stan Rosenstein, the Medicaid  
director in California, said: "We are hearing more and more  
complaints. A significant number of people are not getting their  
prescriptions. That has us very troubled."
Drug benefits are delivered by private insurers under contract to  
Medicare. The federal government is supposed to compute the subsidy  
available to each low-income beneficiary. But Michael Polzin, a  
spokesman for Walgreens drug stores, said that, in many cases, that  
information had not been shared with insurers or pharmacists.
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Beverly R. Churchwell, an aide to the Alabama commissioner, said:  
"Some Medicare beneficiaries have not been able to get their  
medications. They are being turned away at the pharmacy."
John J. Morris, 42, of Ware, Mass., who has diabetes and multiple  
sclerosis, signed up for a Medicare drug plan on Nov. 16. The  
insurer told him his co-payments would not exceed $5, he said, but  
at the pharmacy this week, he was told he had to pay $23 for each  
of three drugs.
"I could not afford it," Mr. Morris said, "so I was not able to get  
my insulin or my M.S. drug."
In Oregon, Sandy K. Hata, a field manager for the State Department  
of Human Services, said: "We've had calls from people in tears who  
could not get their medications. These people were being asked to  
pay a $250 deductible and hundreds of dollars in co-payments."
Jane-ellen A. Weidanz, the Medicare project manager at the Oregon  
Department of Human Services, said, the $250 deductible "is hitting  
people very hard," adding: "People are very angry and very upset.  
They are yelling at us. They feel that we lied to them. They feel  
Medicare lied to them. They feel they cannot trust anything we say  
about this program."
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