Begin forwarded message: From: Joyce <jmmurphy@xxxxxxxxxxxxxx> Date: September 8, 2005 3:53:30 PM EDT To: dave@xxxxxxxxxx Subject: Re: [IP] Any ideas of what ELN is up to http://www.inspice.com/aprod-code/doc/temp-earthlink.htmIf you are an Earthlink or Earthlink Virus Blocker user and received a virus warning or spam notification instead of Inspice confirmation email, the following message applies to you.
Dear Earthlink Users:Thank you for using Inspice. We do understand your concern. In fact, you are not the only Earthlink user who experienced the problem. First of all, you do not need to worry about the virus warning on Inspice emails. Let us explain what happened and how to solve it.
We are serving nearly a million users every month. Many of our users come from organizations where security is extremely high or the highest in the nation such as Microsoft, Intel, IBM, Federal Aviation Administration, Department of Justice, US Army, US Navy, NASA, Boeing, and so on. None of our users ever received a virus from us. We assure that all our emails are virus free!
The Earthlink Virus Blocker has mistakenly been saying Inspice automated emails are infected with viruses. (Also the Earthlink Spam Blocker has been saying Inspice automated emails are spams.) Why does the Earthlink Virus Blocker say it is infected with a virus? Are Inspice emails really infected with any virus?
The Earthlink email system has often been responding with false positive on Inspice automated email messages. It has been over years. We are not responsible for the false positive.
In fact, we submitted our email samples to Earthlink tech team for thorough examination. We also gave them unlimited access to our emails for their in-depth investigation. The earthlink tech team found no virus at all in our emails! No spam messages were ever found at all in our emails! Someday, Earthlink would fix the false alarm problem.
If you read The Earthlink Virus Blocker's message carefully, it will see detected virus name as " Malformed container violation ". The truth is. There is no such virus named "Malformed container violation".
Plain text formatted emails without any attachment can not be infected with viruses. All (automated) Inspice emails plain text formatted and have absolutely no attachment. In other words, it is not tecnologically possible that Inspice emails can be infected.
There is nothing for you to worry about our emails. All Inspice automated emails are certified virus free by using one of the strictest security measures in the industry.
If our emails were infected with viruses, we wouldn't be able to daily serve our users from major corporations, universities, government departments, and also a major antivirus company. However, none of our users ever experienced such problem except Earthlink Virus Blocker users.
If you're, however, still concerned with this matter, you're encouraged to contact antivirus companies to analyze our emails and obtain an unbiased result. In fact, some of Earthlink users followed our advise and contacted antivirus companies and even a security consulting firm. Thorough examination confirmed that all our emails were free from viruses.
Please contact us if there is any other concern. Regards, Inspice SupportP.S. Luckily, there is a way to go around this problem right now. Simply use another email address than earthlink email.
You can use your work, school, or even hotmail address on our web site instead of Earthlink email, then you would not see this kind of problem (unless their email filter is also incorrectly configured like Earthlink).
Please note that you do not have to change your Internet service provider. Just change your email address on Inspice web site, which you used as your Inspice user ID.
If you need an instruction on how to change your email on our web site, please see the FAQ.
This is the best advice we can provide to you as we do not have a control over the Earthlink Virus Blocker. But it is an easy and effective solution.
© 2000-05 Inspice On Thursday, September 8, 2005, at 03:06 PM, David Farber wrote:
There are no attachments on the msgs I sent and they are sent from the MAC. I am confused. Anyone else see any problems ??Dave Begin forwarded message: From: "Richard J. Solomon" <rjs@xxxxxxxxxxxx> Date: September 8, 2005 9:33:01 AM EDT To: dave@xxxxxxxxxx Subject: something wrong with your messagesThis is the forth message that was blocked by Earthlink because of a virus embedded in the message.RichardStatus: U X-ELNK-AV: 4 X-ELNK-SYS: 1 Date: Thu, 8 Sep 2005 08:32:07 -0400 (EDT) To: rsolomo1873@xxxxxxxxxxxxx From: EarthLink Support <support@xxxxxxxxxxxxx>Subject: EarthLink Virus Blocker Alert: Message from David Farber <dave@xxxxxxxxxx> Quarantined************************************** EARTHLINK VIRUS BLOCKER MESSAGE STATUS ************************************** MESSAGE QUARANTINED Virus Detected: Malformed container violation Message Details: From: David Farber <dave@xxxxxxxxxx> To: Ip Ip <ip@xxxxxxxxxxxxxx>Subject: [IP] more on A MUST MUST read on the real world of disaster prepDate: Thu, 8 Sep 2005 08:26:32 -0400 This email included an attachment which EarthLink identified as containing a virus known as Malformed container violation. For your protection, EarthLink Virus Blocker has quarantined the message because the virus it contains cannot be removed or disabled. When a message is quarantined, you should let the sender know that a virus was found in the message they sent to you, and ask them to send a new, clean message. There may be circumstances where you want to download a quarantined message. You should only do so if you have up-to-date antivirus software installed on your computer. Please exercise caution when reading a quarantined message, as it is possible the original message had malicious intent. Some viruses hide in email headers and are activated when infected emails are opened. EarthLink recommends you do not reply to the email or click any links contained in the email. To learn how to access this message, please see below: When you receive a legitimate message that can't be cleaned, it's moved to a special Quarantine folder on EarthLink's email system. When this happens, Virus Blocker will send you an email indicating that a message has been quarantined (including message details). When a message is quarantined, the best action is to let the sender know that a virus was found in the message they sent to you, and ask them to send a new, clean message. If you have antivirus software installed on your computer, you may want to download a quarantined message. You should be very careful when reading messages that have been quarantined, as some viruses hide in the headers of a message, so all you have to do is open the message to activate the virus. To download quarantined messages 1. Sign in to My Account using the email address that received the infected message. 2. On the Email Maintenance page, disable Virus Blocker 3. Check the box to move quarantined messages into your Inbox. Please note that quarantined messages are automatically deleted three days after they are received. Sincerely, EarthLink Support *************************** Powered by Symantec *************************** ********************************************************************* This is an Administrative Message from EarthLink. It is not spam. From time to time, EarthLink will send you such messages in order to communicate important information about your subscription. *********************************************************************------------------------------------- You are subscribed as jmmurphy@xxxxxxxxxxxxxx To manage your subscription, go to http://v2.listbox.com/member/?listname=ipArchives at: http://www.interesting-people.org/archives/interesting- people/
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