[IP] more problems with PalmOne
Begin forwarded message:
From: Dave Crocker <dcrocker@xxxxxxxx>
Date: June 30, 2005 12:14:35 PM EDT
To: dave@xxxxxxxxxx, Tom Sobczynski <tsobczynski@xxxxxxx>
Cc: Ip ip <ip@xxxxxxxxxxxxxx>
Subject: Re: [IP] more problems with PalmOne
Tom,
So you got three years' use of the best smartphone platform in the
world
from a single outlay of dollars and suffered a few (admittedly highly
problematic) service outages due to equipment failures.
I had TWO outlay (outlays?) of dollars, not one. The first breakage
was at 13 months, so I of course had to buy the second unit. That I
got the second one replaced for free was a complete fluke.
So in terms of assessing "typical" product experience, what I got was
a great product that was very expensive and lasted one year, and I
got a vendor that refused to honor its warranty.
However your note explains why PalmOne is able to sustain such a
customer service model.
Given the recent problems with Blackberry service outages, I wonder
how
your track record will compare after three years on the RIM bandwagon.
My impression is that Blackberry has had quite a good service track
record, although I do not rely on their service. An unfortunate
aspect of getting the Blackberry is that the cell phone companies
require you to buy a Blackberry service plan, if you want to access
the Internet. Given the service-based history of Blackberry, this
requirement is not a surprise, but it has nothing to do with
evaluating the device. (I could post a separate note about the
customer service experience with Cingular -- alas, they really are
signularly bad -- but I wanted to focus on the PalmOne problem.)
...Certainly I can and do accomplish more with my Treo
than would be possible with a BB 7100, but that doesn't mean your
needs
> and expectations are the same as mine.
The 7100 is certainly not as spiffy as the 650. But then its price
is less than 1/3 the price of the 650, yet it runs java apps and does
what I need it to. That's a pretty good price/performance tradeoff.
--
d/
Dave Crocker
Brandenburg InternetWorking
+1.408.246.8253
dcrocker a t ...
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