[IP] more problems with PalmOne
Begin forwarded message:
From: Dave Crocker <dcrocker@xxxxxxxx>
Date: June 29, 2005 3:33:34 PM EDT
To: ip@xxxxxxxxxxxxxx
Cc: Dave Farber <dave@xxxxxxxxxx>
Subject: more problems with PalmOne
Dave,
Last year, you posted a note from me, about problems with the
Handspring Treo
180 that had broken twice and with PalmOne's not honoring the warranty.
Subject: Purchasing through EBay invalidates warranty,
according to PalmOne
Date: Fri, 24 Sep 2004 16:10:58 -0700
The IP list might find the rest of the story entertaining:
Quick summary: my first and second Treo 180's built-in speaker
died. Normal
interactions and escalations with PalmOne had hit a wall.
1. Through the kind interventions of a PalmOne staffer who happened
to see my
posting on a forum, I got a more senior support escalation and it
produced a new
180 for me.
2. Given the frustrations with PalmOne, I had also been seeking
recourse from
the original retailer. To my surprise, they wound up sending me a
new 180, too.
Now, you might think that this meant I was exploiting the system,
since I now
had two Treo's, but the device's reliability track record suggested
to me that
I'd need a fallback.
I was right.
Almost immediately, one of them started having hard crashes -- complete
freeze-ups that required cold resets.
And eventually, of course, the same problem that afflicted the first
two Treo's
hit my other new one. The built-in speaker simply stopped working.
From what I
have heard, this is a common occurrence for the Treo, at least up
through the
600.
To recap:
After 13 months, my first Treo 180's speaker died.
After 11 months, the second Treo's speaker died.
After 8 months, the third Treo's speaker died.
It does not take a degree in statistics to see the trend.
For reference, my obvious abuse of the device was due to carrying it
in my pants
pocket or my satchel....
Anyhow, given the wonderful treatment I had gotten from PalmOne after
the second
device's problem, you might not be surprised to hear that they have
indeed
refused to do a warranty replacement for the third one. They
declared that the
replacement of the second Treo had been a special, one-time deal.
The Treo is a wonderful design, but its execution and support are
impressively
bad.
I am a firm believer that when a company works hard to lose my
business, they
should get what they want.
So I've switched to the Blackberry 7100.
d/
---
Dave Crocker
Brandenburg InternetWorking
+1.408.246.8253
dcrocker a t ...
WE'VE MOVED to: www.bbiw.net
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