[IP] more on Tech: A 'hostile environment' for US natives????
Begin forwarded message:
From: Suresh Ramasubramanian <suresh@xxxxxxxxxx>
Date: May 11, 2005 8:57:54 AM EDT
To: dave@xxxxxxxxxx
Cc: Guy Hummel <ghummel@xxxxxxx>
Subject: Re: [IP] more on Tech: A 'hostile environment' for US
natives????
Guy,
David Farber wrote:
From: Guy Hummel <ghummel@xxxxxxx>
Recently, we needed to outsource a portion of our Help Desk, one
of the most common tasks picked up by Indian firms. I talked to
Wipro, the largest outsourcing firm in India, and decided that
their price was too high. I know that this may be hard to
believe, but we ended up
Wipro (and other large Indian outsourcing companies like Cognizant,
Infosys, TCS etc) specialize in outsourcing their services to large
clients - banks, insurance companies, ecommerce providers that are
more in the ebay / amazon league than the ShortysBarAndGrill.com league.
If you ask them for a quote for, say, software QA analysis of a
nationwide supply chain management system, you'd find their prices
quite reasonable.
If you want your helpdesk functions outsourced there are a bunch of
smaller companies that specialize in stuff like that, and whose costs
you'd appreciate better than if you asked for a quote from a company
like Wipro that has half the alphabet after its name when it comes to
certifications like level 5 CMM / PCMM etc http://www.wipro.com/
itservices/industries/softwareprod/processquality.htm
As Dave and you know, and as anybody from Carnegie Mellon's SEI will
explain in far better detail than I can, these aren't trivial certs
to get, and if you want that kind of quality it comes rather
expensive, though quite reasonable when you compare a quote from a US
company, for any kind of project that requires such certification.
srs
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