[IP] The latest in remote control
Sure hope India remains our friend and stable.
Begin forwarded message:
From: Claudio Gutierrez <gutierrezclaudio@xxxxxxxx>
Date: September 9, 2004 1:56:49 PM EDT
To: Dave Farber <dave@xxxxxxxxxx>
Subject: The latest in remote control
After the call-centre, now the IT department is off to India
IN A shiny new building in the drab construction site that is Noida, a
Delhi suburb, teams of young Indian engineers are, in a manner of
speaking, managing the world. A number of America's best-known
companies have entrusted the remote running of part of their global
computing networks to HCL Comnet. This information-technology services
firm is at the crest of what Gartner, a consultancy, has called “the
next big wave” of Indian outsourcing deals, covering remote
“infrastructure-management services”.
India's outsourcing boom started with software development and has
expanded into a whole range of business services that can be handled a
continent away, of which the country's hundreds of call-centres are
just the most prominent examples. This takes that trend one stage
further, and shifts offshore much of the administration and maintenance
of a firm's IT systems. Gartner's Partha Iyengar divides remote IMS
work into three categories: monitoring global network operations;
providing helpdesk support and maintenance; and administering
databases.
<snip>
http://www.economist.com/printedition/displayStory.cfm?Story_ID=3177136
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