[IP] You can't make this stuff up.....
Begin forwarded message:
From: Mike O'Dell <mo@xxxxxxx>
Date: August 6, 2004 7:40:48 PM EDT
To: dave@xxxxxxxxxx
Subject: You can't make this stuff up..... (for IP)
http://www.iso.ch/iso/en/commcentre/pressreleases/2004/Ref925.html
The ISO-standard Bum's Rush....
-mo
Ref.: 925
7 July 2004
ISO standard for satisfying dissatisfied customers
A new ISO standard offers a solution for organizations on those
occasions when the customer is dissatisfied with a product or service -
guidelines for handling complaints in a manner that gives optimal
results for both the organization and unhappy customer.
Complaints occur when the delivery of a product or service by a
supplier somehow does not meet the expectations of a customer. The
complaints may relate to fitness for purpose, delivery deadlines,
product information, conditions of sale, use of personal data,
after-sales service and guarantees. National laws and regulations may
not provide a framework adequate to deal with the problem when, for
example, the supplier and customer are located in different
countries......."
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