[IP] Lingo - the VoIP Service from HELL
Begin forwarded message:
From: Gordon Cook <cook@xxxxxxxxxxxxxx>
Date: August 4, 2004 12:28:07 PM EDT
To: dave@xxxxxxxxxx, dewayne@xxxxxxxxxxxxx, jeff@xxxxxxxxxx
Subject: Lingo - the VoIP Service from HELL
for list distribution as you see fit
In the category of you get what you pay for I would advise people to
steer clear of Lingo.
Motivated by positive discussion of early adaptors on Dave's IP and
Dewaynes list on the weekend of July 24-25, I signed up by telephone
Monday morning July 26. I received my customer confirmation account
email time stamped 11:58 am.
3 to 5 business days for delivery of the adaptor. So Friday July 30
comes. Fifth business day. No adaptor. 4pm I call customer service
in India of course. Just wait until Monday please. There will be
enough information in the system to help you then right now we cant.
Monday Aug 2 I call up. The data base in India crashes but after 20
minutes someone says someone from the customer care team will call you
back within two hours. Late Monday with no call back I called India
again. Each call takes 10 to 15 minutes of waiting time. This time
they said I needed their customer DELIVERY TEAM who would find info
about the UPS tracking number. They said they would connect me. I got
a recording instead of a human. Left a message. No response. Monday
evening I emailed customer care about my frustration. Tuesday I
received a response to the email. They were trying to find out and
would let me know. Replied to the email and late yesterday a response
saying they'd let me know real soon now.
Yesterday Tuesday I called the customer sign up line given India's poor
performance. After a long wait someone came on the lineŠconfirmed that
I am a customer and advised me to sign onto their web site which I
could do. They promised I'd have information in just a couple of
hours. When I had no information about 4pm yesterday I called back. I
asked for a supervisor. Oh I am sorry my supervisor just went home But
I will have him call you in the morningŠabsolutely for sure between 9
and 10 am. You can count on that guaranteed. So this morning when
the promised call from the supervisor didn't happen, I called again. I
had to wait 14 minutes before someone picked up. This is one the line
for NEW customers mind you.
This time I got a name Farah Joseph - the order takers are in
Montreal. Farah said she'd track down why I did nor receive the
adaptor. Incredibly they have no way for customer to find UPS tracking
numbers. And even internally they can't seem to do it. Farah said it
might take until tomorrow. So once again I am at the mercy of the
mythical delivery team.
Farah said that there really were no supervisors and she knew of no one
with any power to do anything on my behalfŠanywhere.
A schlock outfit. Primus should be ashamed. Stay away from them.
-
-------------------------------------
You are subscribed as roessler@xxxxxxxxxxxxxxxxxx
To manage your subscription, go to
http://v2.listbox.com/member/?listname=ip
Archives at: http://www.interesting-people.org/archives/interesting-people/