[IP] Verizon's New 411 System: Is It a Live Operator, or Is It 'Darby'?
Begin forwarded message:
From: Monty Solomon <monty@xxxxxxxxxx>
Date: July 15, 2004 5:28:08 PM EDT
To: undisclosed-recipient: ;
Subject: Verizon's New 411 System: Is It a Live Operator, or Is It
'Darby'?
Verizon's New 411 System: Is It a Live Operator, or Is It 'Darby'?
- Jul 14, 2004 09:56 AM (PR Newswire)
Self-Service System Brings Latest Speech Recognition Tools to New York
to
Better Serve Customers
NEW YORK, July 14 /PRNewswire/ -- The new voice on Verizon's 411 service
is so expressive, and the listings "she" gives are so effectively
researched,
that New Yorkers are about to befriend Darby, the California
voice-actress on
the automated directory assistance system being introduced in New York
this
month.
Verizon has enhanced its 411 directory assistance service, applying
advanced speech-recognition and Internet technologies to give customers
the
kind of fast, accurate and automated information they are accustomed to
getting in their own Internet data searches. The newest version of 411
begins
in Manhattan and the outer boroughs today, and follows introduction of
the
service on Long Island and in Westchester, Syracuse, Albany, Buffalo and
Binghamton in recent weeks.
Because the automated system is so effective, many customers do not even
realize that the voice they hear has been prerecorded, or that the
listing
they receive was researched instantaneously without human intervention.
...
- http://finance.lycos.com/home/news/story.asp?story=42489639
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