[IP] Absent presence & surfer voice
Delivered-To: dfarber+@xxxxxxxxxxxxxxxxxx
Date: Mon, 10 Nov 2003 07:24:28 -0800
From: Paul Kedrosky <pkedrosky@xxxxxxxx>
Subject: [IP] Absent presence & surfer voice
To: dave@xxxxxxxxxx
Dave --
Interesting article in today's Wall Street Journal about technology, "absent
presence", and the rise of surfer voice. The latter is that half-engaged,
less-than-attentive tone of voice we use when we are talking to someone on
the phone, while also instant messaging, emailing, surfing the web, and
checking a spreadsheet: "OK ... uh-hum ... right ... OK."
One UC Irvine study cited in the piece involved dispatching researchers with
stopwatches to study work behavior of 14 people at a California
financial-services company. On average, workers switched tasks -- e-mail to
phone, to computer spreadsheet -- about once every three minutes, either
from interruptions or by their own choice.
Guilty, as charged.
WSJ
http://online.wsj.com/article/0,,SB106842510025265600,00.html
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Paul Kedrosky
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