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[IP] more on Verisign tells ICANN to drop dead




Delivered-To: dfarber+@xxxxxxxxxxxxxxxxxx
Date: Mon, 22 Sep 2003 16:31:07 -0700
From: Glenn Fleishman <glenn@xxxxxxxxxx>
Subject: Re: [IP] Verisign tells ICANN to drop dead
To: dave@xxxxxxxxxx

Dave Farber <dave@xxxxxxxxxx> on 9/22/03 at 7:16 PM wrote:

>What can the community do now? I'm moving my one remaining domain to
>another registrar that at least seems honorable. Not much more I can do
>except note this ongoing thumb in the eye to the Net community.

I'd like to note also that Verisign, for years, gave the impression that it didn't know how to run a database. As recently as just a couple of years ago, you had to use ridiculous email systems to make changes and then fax on letterhead or spend 30 to 60 minutes on hold on the phone to get changes made.

When they discovered the magic of databases and user accounts for Web administration of ones' domains, I said, hallelujah. Of course, their system was incomprehensible, and I received huge piles of mail from them with weird numbers, account information, nothing ever seemed to make sense.

I finally dove in last week and had the system send me my "missing" account number to one of my email addresses. Then had it send me a password. Reset my login and password. Consolidated several different account IDs the system had assigned me. Cleaned up domains. Fixed contacts.

All this in preparation of moving these domains elsewhere. All of my really active domains I moved to easyDNS.com quite a while ago. They've offered a clean and simple interface and almost instantaneous response to technical support email that's really thoughtful -- they try to solve problems I've encountered, not put roadblocks in place.

In the process of moving domains, I've found that Verisign fools around there, too. I had eight domains that I tried to move all at once. Despite identical information and following the process to the letter, only four made it. The other four -- rejected because I didn't follow procedure. I resubmitted and the transfer took for three. Then resubmitted again, and grabbed my last one.

It's time for us all to move our domains to other registrars. Money talks when domains walk.
----------------------------------------------------------------------
Glenn Fleishman, Unsolicited Pundit: read my work at http://glennf.com
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Macintosh columnist, The Seattle Times  http://seattletimes.com/ptech/

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